#2 BMP Italy: May´s take-aways

The following is (are) true:

• P1 incidents are directly assigned to the Third Level Support

• Once the appropriate assignment group in ServiceNow is created, bugs may not be reported in Jira anymore

• Bugs in Jira affect NON-Prod environments

• L3 Platform Maintenance team is responsible for the infrastructure failures

The Italian Health product Ultra Salute will be implemented on the BMP platform…

• … including all non-compliances with regards to ACM

• … according to the ACM product model

• … without prior gap analysis of ACM compliancy

• … incl. the “Umbrella Contract” solution

The new Jira SLA panel will be displayed

• … for tasks with high priority

• … for bugs on the local layer

• … in red once the SLA is exceeded

• … only for blockers

When I log in to Jira

• … I can chose my own username and profile picture

• … my username is my Allianz mail address

• … I don’t need to use my username and password as long as I’m using an Allianz Company Device (with Allianz certificates)

• … I can change my password on my own

Which of the following is (are) true

• The priority of a bug is assigned when creating it

• The defect manager is assigning priority to any bug that has been created

• The priority is assigned from an automated keyword search in the description

• Only stories and epics need priority

Which ITMP base version will be used for the BMP Italy Release 1.2?

• ITMP 45.0

• ITMP 20.5

• ITMP 54.0

• None of these options

Which of the following have been delivered as results of the IT Ops improvement initiative so far?

• Weekly DevOps meeting to prioritize the tickets

• Shared process for database table extension requests

• Revamp of the production release notes

• Bugs reporting and action plan

An Incident ticket has been created for a production error. The Functional Analysts found out there is a wrong configuration in the data structure. How should the fix happen?

• Ask for access to Production instance via Configuration Suite and do the required fix

• Ask for urgent write permits to PROD and perform an update SQL query in Squirrel

• Identify the fix needed and, together with the host developer, create the one time executable SQL component

• No activity will happen directly in Production: the fix will be identified in the Hotfix environment and Batch Ops team will promote the changes in Prod

How would you install the new Configuration Suite package in the Azure VDs?

• I can extract the zip downloaded from Nexus directly into C:DEV folder and run the application from there instead of desktop

• I can run ASPECT on my Azure VD and the new Configuration Suite will be available

• As I have requested the new build of Configuration Suite, I can request to have it installed automatically in all VDs, but I shall inform the Power User upfront

• I can install it in the Azure VDs by launching the installation file and inserting my credentials