Consumer protection

Under the Consumer Protection Act, the rights of a consumer do not include to be

• safety

• choose

• presented

• informed

Consumer behaviour relates to both the mental and ___ processes of individuals.

The behaviour that consumers display during their purchase process is known as ___.

Satori Enterprises buys chairs for its office; Satori may be termed as a ___ consumer.

Meeta purchases a school uniform for her daughter; she is a ___ consumer.

Sam likes to buy T-shirts from ‘The Tee Point Store’ only; he is a ___ of the store.

Product, price, promotion and distribution put together are called ___ of a company.

When you collect data from the Internet, you get primary data. (True/False)

The desire to have a commodity or service is called:

• want

• utility

• goods

• none of these

The goods which satisfy human wants directly are called:

• Consumer goods

• producer goods

• Public goods

• Intermediate goods