Review of Previous lesson

1. The following are the standard and effective way to polish shoes except for.

• A. Place shoe onto shoe-tree – where appropriate to do so

• B. Remove dirt from shoes – with dirt brush

• C. Remove laces – check the way the shoes are laced

• D. Wiped and clean the body

2. The following are the proper procedure of cleaning different types of shoes except for.

• A. Leather - Apply shoe polish. Let it dry for 2 minutes and then brush with the shoe brush.

• B. lacer/gamoza - Brush with a shoe brush

• C. rubber

• D. safety shoes

3. Before presenting the guest’s clothing ensure that the following are done except for.

• A. The clothing is in good condition – no rips, tears, missing buttons, hanging hems, loose threads and split seams

• B. It is clean – free from stains, lint, dust and other marks

• C. It is pressed and looks presentable.

• D. You must not act on behalf of the guest

4. The equipment necessary to polish shoes may include the following except for.

• A. Shoe-tree – this is used because it helps to retain shoe shape.

• B. Hard clothes

• C. Different types and colors of polish as appropriate to the shoe

• D. Different types of shoe laces.

5. The following are the additional points when unpacking the guest’s luggage, which is not included?

• A. Check the outsides of the luggage – and clean away any marks

• B. Place luggage on an appropriate surface in the room to avoid damage

• C. No need for shoe care

• D. Remove all items from the luggage – making sure all items are clean.