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HELP DESK
Quiz
•
Computers
•
3rd - 5th Grade
•
Practice Problem
•
Hard
Schneyder Baute
Used 17+ times
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Es un grupo de soporte técnico que se encarga en
mantener funcionando eficientemente los computadores de una organización
Help Desk
Soporte Tecnico
Service Desk
Call Center
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Medios a través de los cuales los usuarios se comunican
con los helpdesk.
Radio
Televisión
Chat
Call Center
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cuantos tipos de Niveles de Soporte Técnico hay ?
3
4
6
5
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Los especialistas de soporte técnico en este grupo habitualmente manejan problemas simples de resolución sencilla.
Nivel 3
Nivel 4
Nivel 5
Nivel 1
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Interactúa con personal extranjero y maneja por lo menos una lengua extranjera.
Nivel 5
Nivel 2
Nivel 4
Nivel 3
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
El perfil de mesa de ayuda debe tener solidos conocimientos en:
Software
Telemedicina
Call Center
Hardware
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Es una de las Fases del proceso de Seguimiento en Mesa de Ayuda HELP DESK
Correo Electrónico
Asignación de Ticket
Soporte Remoto
Soporte Presencial
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