Refreshment CRM@Branch

Quiz
•
Fun
•
Professional Development
•
Hard

finka damitha
Used 93+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Berikut merupakan Prinsip Perlindungan Konsumen, kecuali
Transparansi
Perlakuan yang adil
Keandalan
Keterbukaan
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
POJK nomor berapakah yang mengatur Penaganan Pengaduan Nasabah?
18/POJK.07/2018 tanggal 10 September 2018
10/POJK.07/2010 tanggal 10 September 2010
10/POJK.07/2018 tanggal 10 September 2018
18/POJK.07/2018 tanggal 10 September 2010
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Pengaduan yang belum terpromote atau pengaduan dikembalikan disebut juga dengan istilah
Originate
Resolution
Feedback
Close - End
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut merupakan hal-hal yang mempengaruhi Kualitas Input CRM, kecuali
Cancel CRM (tgl FB sdh terisi)
Delete CRM (tgl FB sdh terisi)
Akurasi Data (salah subcase, double input)
Pengaduan Awal pada saat nasabah melakukan pengaduan pertama kali
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Pengisian no HP yang benar saat menginput CRM@Branch adalah
081211220055
6281211220055
+6281211220055
+81211220055
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pilihan subcase dapat dilihat pada eMTK dengan langkah sebagai berikut
Page 3 - Informasi Kantor Pusat - Detail SLA Pengaduan - Kode Cabang - Kode Transaksi - Info Mandatory
Page 4 - Informasi Kantor Pusat - Detail SLA Pengaduan - Kode Cabang - Kode Transaksi - Info Mandatory
Page 5 - Informasi Kantor Pusat - Detail SLA Pengaduan - Kode Cabang - Kode Transaksi - Info Mandatory
Page 1 - Informasi Kantor Pusat - Detail SLA Pengaduan - Kode Cabang - Kode Transaksi - Info Mandatory
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Dimanakah CS dapat menginput pengaduan Non-Nasabah?
Gunakan menu “Single Case” & “Case” pada layar History
Gunakan menu "SIngle View" pada layar Workplace
Gunakan menu “Single Case” & “Case” pada layar Workplace
Gunakan menu "SIngle View" pada layar History
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