
Gift Card
Authored by Leona Lock-Williams
Professional Development
1st - 5th Grade
Used 5+ times

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20 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What are the John Lewis Gift Cards made from?
Plastic
Fully sustainable Paperboard
Cardboard
Water
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When a customer wishes to purchase a Gift Card online, who does this transaction go through?
We do it
Hamilton Finance
Voucher Express
Store
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer has ordered an e-gift card online but after 5 days has not received it in their inbox yet, who would be able to resolve/chase this?
Whitemail
MyJL
We can chase through SVS
Voucher Express
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When using SVS, where we would find out if a Card is expired?
In the transaction section, at the bottom of the page
Expiry date is in the top right of the page, there
We'd ask the customer
In the middle section, looking for whether the card says 'Active'
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Who deals with issues relating to Paper reward vouchers?
We do
MyJL
Store
Partnership Card Services
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who issues Gift Cards after we have agreed to replace them?
Whitemail
Voucher Express
We do
CST online
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer has a query relating to their £100 reward Gift Card, which they are entitled to after spending a certain amount with us whilst an offer was on, who deals with this?
Voucher Express
MyJL
We do
CST online
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