om new

Which is missing from the following normal cycle

Wo Request – Check Compo - …………. – Allow assign cpe

• a. Call back to crm

• b. Wo problem

• c. Network Activation

2- TE Problem SLA is

• a.5 working Days

• b. 7 working days

• c. 3 Working days

3-In which status We Configure service on system

• a- Network activation configuration

• b. Call back to crm

• c. Check compo

4-In case there is a problem happened during the “OM” normal cycle, the SLA wil be calculated from :

• a- Order creation

• b. Last TT

• c. The next activity after solving the problem

5-SLA will be calculated hourly not from the next day

• a- True

• b. False