QUIZ IN MODULE 2

Which of the following is not a guideline for suggestive selling?

• Avoid asking yes-no questions.

• Suggest in specific terms.

• Invite guests to visit other areas of the property

• Be enthusiastic, considerate, and aware of how the sale will benefit the guest.

Jana is a luncheon server at the Brainy Restaurant in a hotel. Which of the following statements/question by her is an example of effective suggestive selling?

• “Our soup of the day is a freshly made beef broth with Portobello mushrooms and barley”.

• “Our soup of the day is mushroom and barley”.

• “For an additional of P550 you could have a salad and a soup with your sandwich.

• “We have some wonderful shopping in the hotel at our Galleria outlet. They’ll be open until 7 p.m”.

Where in a hotel can suggestive selling be used?

• Restaurants

• Sales Department

• Fine dining

• all of the above

Why is it important to have knowledgeable employees?

• Employees must know the restaurant’s products and services in order to suggestively sell the food items.

• The front desk agent can recommend the property restaurant, invite guests to visit the facilities and promote the restaurant features.

• The receptionist should know so that they can buy also

• None of these

The server should be careful not to become too aggressive but rather, he should be more helpful by giving ample time to the guest in deciding.

• true

• False

• maybe

• no

Avoid using words describing negativity such as “do not”, “not” and “cannot”.

• Always be price-sensitive

• Understand the guest’s needs

• Use descriptive words to describe the dish

• “Repeat” your suggestion to the other guests

Treat each sale differently according to its own situation.

• Always be price-sensitive

• Understand the guest’s needs

• Use descriptive words to describe the dish

• “Repeat” your suggestion to the other guests

Feel free to suggest things in proper time

• Always be price-sensitive

• Understand the guest’s needs

• Use descriptive words to describe the dish

• do not interrupt the dining guest while they are ordering something

Do not get discouraged, as the next guest or some other guests within the same group or party might like it.

• Always be price-sensitive

• Understand the guest’s needs

• Use descriptive words to describe the dish

• “Repeat” your suggestion to the other guests

Do not get discouraged, as the next guest or some other guests within the same group or party might like it.

• Always be price-sensitive

• Understand the guest’s needs

• Use descriptive words to describe the dish

• “Repeat” your suggestion to the other guests