Australian Consumer Law

What does "ACL" stand for?

• Australia Competition Law

• Australian Consumer Law

• Australian Consumer Legality

• Australian Consumption Law

What is the ACCC?

• Australia Commission for Consumer Conduct

• Australia Commission for Competitive Consumption

• Australian Consumer Corruption Committee

• Australian Competition and Consumer Commission

Nona is the owner of a shop which sells smartphones. A customer has come in complaining that a phone they just bought is faulty and they want a remedy. Nona should:

• Advise the customer to contact the manufacturer/importer to fix the fault

• Suggest that consumer guarantees are only limited to the store's 2-year warranty period

• Inspect the fault and provide the appropriate remedy

• Advise that the smartphone they bought is non-refundable and non-exchangeable and that they must pay extra fees to fix it

Zatanna wants to open a shop selling designer hats. Which sign is acceptable to display on her shop?

• No refunds on sale items

• No refunds given after 24 hours since the hat was bought

• Exchange or credit only for the return of sale items

• No refunds will be given if you simply change your mind

Luna and Artemis are launching a joint enterprise specialising in beauty products. Which of the following is something Luna and Artemis can do?

• Print ‘Product of Australia’ on the packaging label when the products were packed in Australia, but produced in New Zealand

• Advertise on TV that the products are ‘scientifically proven to eliminate wrinkles’ when their claim is only substantiated by an unregistered dermatologist

• Promote the products as ‘Celebrity approved’ when Kylie Jenner, Taylor Swift and Ariana Grande have all given rave reviews about the products

• Omit all negative reviews from their website

Alex buys some free-range eggs from Coles, which cost her $2 extra. However the hens are in fact living in cages most of the time. What is the strongest argument you have against the egg-producer?

• Misleading and Deceptive Conduct

• Unfair Contract Terms

• Animal Welfare

• Consumer Law

Eren owns a shop specialising in printed t-shirts. Which of the following is misleading conduct?

• Advertisements in the newspaper state that the t-shirts are ‘German t-shirts’. Eren is German and designs the t-shirts.

• Eren placed a label on the t-shirts showing a sale price and a higher, crossed- out price tag. The t-shirts have never sold for this higher price.

• The cotton t-shirts are labelled with ‘pure cotton’ tags. It is made with 100% cotton.

• Advertisements on TV state that Eren’s shop is having a sale - ‘25% off all t-shirts. However, there was super small print stating that this excluded certain t-shirt styles.

Voluntary standards are

• standards that suppliers agree to comply with that are not compulsory or legally enforceable
• the standards applied to volunteers
• standards that are voluntary 

Australian Consumer Law aims to 

• decreases the profits of businesses
• stop businesses from charger high prices to consumers
• make sure that every transaction between buyers and sellers is fair to both parties.
• sue businesses and consumers

Which of the following best describes the difference between express and implied terms?

• Implied terms are terms that are included in the contract, either verbally or in writing, and agreed to by both parties. An express term is a promise that is binding on the parties to the contract even though it may not actually be found within the contract.

• Express terms are terms that are included in the contract verbally at the time of writing and agreed to by both parties. An implied term is a promise that is binding on the parties to the contract even though it may not actually be found within the contract.

• Express terms are terms that are included in the contract, either verbally or in writing and agreed to by both parties. An implied term is a promise that is not binding on the parties to the contract and not actually found within the contract.

• Express terms are terms that are included in the contract either verballly or in writing and agreed to by both parties. An implied term is a promise that is binding on the parties to the contract even through it may not actually be found within the contract.