Quality Audit

What is the main objective of any Quality Audit?

• Select the best people on the job

• Identify gaps and responsibles

• Find problems and solutions

• Evaluate the degree of conformance

What are some characteristics of any Quality Audit?

• Focused on Processes

• Searching for Human errors

• Findings are opportunities

• Another colleagues relationship

What I should DO during an audit?

• Be Positive, courteous, cooperative, and professional

• Answer honestly

• Listen carefully and understand each question before answering

• Ask for clarification

What should I don´t during an audit?

• Don't be rude

• Don't provide any extraneous, unrequested information.

• Do not agree or disagree with opinions.

• Do not get offended by WHY questions.

Are you ready for the JJVC audit, next week?

• Yes, Sure!

• Not yet...