PAD253 EXERCISE FOR FINAL 02

Total Quality Management (TQM ) is an enhancement to the traditional way of doing business. It is the art of managing the whole to achieve excellence.

• True

• False

Total Quality Management (TQM) objective is quality cost is non-compliance with standards.

• True

• False

The whole work is a process refers to the basic concept of implementing Total Quality Management (TQM) in the Malaysian public sector.

• True

• False

One of the characteristics of Total Quality Management (TQM) is to focus on the development of quality systems and work processes.

• True

• False

One of Total Quality Management's (TQM) objectives is to produce defect-free or error-free output by eliminating errors from the very first time.

• True

• False

Goals, focus, strategy and implementer refer to the Total Quality Management (TQM) concept.

• True

• False

Organisational culture in Total Quality Management (TQM) recognizes the importance to emphasize on the relationship between customers and suppliers.

• True

• False

The phrase most associated with Total Quality Management (TQM) is to meet customer satisfaction.

• True

• False

In order to achieve ‘zero defects’, organisations should ensure that the right outputs are produced as required by the customers.

• True

• False

Freedom through control is one of the fundamental principles of Total Quality Management (TQM) in the public sector.

• True

• False