
ITIL V4 - QUIZ 4
Quiz
•
Computers
•
KG - Professional Development
•
Practice Problem
•
Medium
Trent Trent
Used 11+ times
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55 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which value chain activity ensures that service components meet agreed specifications?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What includes governance as a component?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which practice needs people who understand complex systems and have creative and analytical skills?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the definition of a known error?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which will NOT be handled as a service request?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are typically recognized through notifications created by an IT service, CI or monitoring tool?
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