QA Process

What is the Wow conversation call process?

• Choose a call & send to your Team leader

• Send directly to QA

• QA chooses a call for advisors

• Advisors sends to their team members

When is the cut off time for Wow call?

• Friday at 12:30

• Thursday at 16:30

• Monday at 12:00

• Friday at 16:30

What constitutes a wow conversation?

• Laughing with the work seeker

• Having a meaningful conversation

• Going over and beyond

• Being friendly

Can one dispute a criteria not met?

• Yes

• No

How do we go about disputing Criteria not met?

• Discuss with your respective Team Leader first.

• Wait for your QA after work.

• Invite your respective QA & Team Leader to discuss it.

• Ask other QAs apart from your respective QA.

How many calibration does QA do?

• Once a month

• Once week

• Twice a month

• No calibration at all

Who supposed to run a calibration session?

• Team Leader

• QA

• Mphathi Windy

• An advisor

Is it possible for a QA to run a calibration session without sending an invite to their respective teams.

• True

• False

Can a different QA apart from your respective QA run a calibration session?

• Yes, if the main QA is not available

• No, Our QA is our QA

What's the purpose of the calibration?

• For alignment

• To expose the individual

• To have fun and off time from calls