Checking into a Hotel

Where is the guest?

He is at the ________ _______ (two words)

After greeting the guest, what does the clerk say? (More than one option is correct)

• What can I do for you?

• Could you give me some ID

• May I help you?

• Is that a single or a double?

Guest: 7 nights.

What question did the clerk ask?

• Would you please complete this registration card?

• Do you have any vacancies starting tonight?

• Is that a single or a double?

• How long would you like to stay?

How can the guest announce his reservation?

(More than one option is correct)

• I have a booking.

• I have a reservation in the name of Pamela Roberts.

• My name is Pamela Roberts. I have a reservation for ...

• The booking has a glitch in the name of Pamela Roberts.

What can a guest show when the clerk asks him/her to show some ID?

(More than one answer is correct)

• an passport

• an ID card

• a driver's license

• a photo on their cellphone

Hotel Clerk: How long would you like to stay?

Guest: ____

• single

• a week ago

• for a week

• on Saturday

What is the problem in the following conversation?

Guest: I have a reservation in the name of Pamela Roberts?

Clerk: Let me pull up your reservation. I can't seem to find a record of your booking.

Which of the following is not a hotel amenity?

• a gym

• parking space

• cigarrettes

• free wifi Internet access