mango

which channel should we offer mango pitch?

• email

• chat

• email,chat&phone

• chat&email

Amin guide cm to report unhelpful app, his DIFM was report inappropriate app, he pitch mango after chat/email

• True

• False

Customer issue was want hijacker info, Abu inform we can't provide, Abu didn't pitch mango for this case

• True

• False

In which symptom we need to offer mango pitch?

• OOS - DEVELOPER

• ITEM NOT RCVD - NOT FOR REFUND

• RISK DENIED - RI C CRC

• CM WANT TO DELETE ORDER HISTORY

Play Points:DF-DFERH-01, Ali guide cm unenroll and reenroll Play Points, Ali didn't pitch mango

• True

• False

cm issue was refund request - remorse, refund rejected, agent should.....

• pitch mango before end chat, cm rejected, end chat close case under s/o

• no need pitch mango, refund rejected mah

• pitch mango,done pitch in chat, fill up form and send email after chat end

• pitch mango, done pitch, fill up form, close case