Quiz 2

Sally has 4 lines and wanted to suspend the line ending 5689 reason (voluntary) how much will it cost to her bill ?

• 20 dollars

• 25 dollars

• 10 dollars

• Normal Bill

Voluntary Suspension will cost the customer $20 for 1 line and $60 for three or more lines.

• True

• False

Customer process the payment through mail, how much is the payment support fee for mailed payment ?

• 15 dollars

• 10 dollars

• None

• 5 dollars

Customers bill is $90 and want to process a payment, the $10 payment support fee will be added and we will process a payment total of $100?

• true

• false

Ruben's forget to pay his bill how do we handle the call ?

• Fill a missing payment form

• Transfer the payment

• Ask support from coaches

• Ask if he wants to pay the bill

In filling a missing payment form what tool are we using ?

• Atlas

• Samson

• Grand Central

• C2

Sally's account was suspended due to non - payment and has 5 lines, how much will be the restoration fee ?

• 100 dollars

• 60 dollars

• 50 dollars

• 20 dollars

Sally's made a payment on her account but accidentally double the process, what will you do to help her?

• Make a payment

• Process an EIP refund

• Process a refund

• File a misapplied

When we file a missing payment how long will the customer wait to get notified ?

• within 24 hrs

• 1 - 2 business days

• 1 - 3 business days

• within 48 hrs