EBS Retail 2.3

_____ are businesses that sell goods and services directly to customers.

The order of products in a retail process

• manufacturer to retailer to customer

• retailer to manufacturer to customer

• customer to retailer to manufacturer

• customer to manufacturer to retailer

Which of the following are examples of retail activities

• displaying the products for customers to see and try

• having sales staff to assist customers with their enquiries and purchases

• providing after-sales services such as gift wrapping, delivery and exchange

• all of the above

Which of the following retail stores sell a specific range of products and related items

• convenience store

• specialty store

• hypermarket

• department store

Department store provides a range of ______ ________ __________ such as delivery, gift wrapping or clothing alteration

An example of a convenience store

• NTUC Xtra

• Decathlon

• Isetan

• Cheers

Giant is an example of a

• Convenience store

• Department store

• Hypermarket

• Supermarket

A Supermarket and a Hypermarket has the following similarities

• Occupy extremely large store spaces

• Encourage self-service

• Sell an enormous range of products including a full range of groceries, household products, clothing and electrical appliances

• Offer competitive prices

• Sell only a range of household items

What is IKEA categorized as?

• Hypermarket

• Convenience store

• Specialty store

• Supermarket

E-Retailing is an example of _____ ________ retailing