NOVA
Authored by Training Team
Professional Development
1st - 5th Grade
Used 5+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What does awaiting parts mean in NOVA?
The unit was received at GSC and assigned to an agent, but repairs hasn't begun yet.
A part has either been ordered or is waiting to be delivered to the agent working on the unit.
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What does the status Received means in NOVA?
Device has been shipped to or from GSC and has been received
The client received the item in their house
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What does Extended Testing mean in NOVA?
That we haven't finished
That a part has been ordered but has no ETE
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the status Complete mean in NOVA?
Have no idea
That the repair has been completed.
That you can go home
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a client is calling because he got an email saying that he needed to approved or decline an repair what should you do?
Call the store, EDI 58988 Complete Status
Call the tech EDI 87546 Call the Store
Review EDI 35568 Estimate Pending
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