Chapter 12

The designing of a hotel’s HVAC system would be considered which type of activity?

• Engineering

• Maintenance

• Routine planning

• Preventive maintenance

Replacement of filters in a hotel’s HVAC system would be considered which type of activity?

• Controlling

• Engineering

• Maintenance

• Routine planning

An effective HVAC system in a hotel provides comfortable air temperatures and it

• provides proper air quality

• requires minimal maintenance

• has been designed by the hotel’s chief engineer

• must complement the hotel’s water delivery systems

Keeping careful track of exactly when air filters have been changed in guest room heating and cooling units is an example of which maintenance activity?

• Planning

• Organizing

• Recording

• Implementing

In general FF&E reserves in a hotel should average what percent of a hotel’s gross revenue?

• Less than 2%

• 2-4%

• 5-7%

• 8-10%

At what age will a hotel building first need minor renovation as well as refurbishment?

• 3-6 years

• 8-15 years

• 16-21 years

• 22+ years

What is the title typically given to the individual responsible for the administration of a hotel’s property operations and maintenance (POM) department?

• POM Manager

• Chief Engineer

• Director of POM

• Head of Engineering

Which task would NOT typically be assigned to an individual employed as a maintenance assistant in a hotel?

• Reset circuit breakers

• Design electrical systems’

• Replace electrical switches

• Use voltage testers and amp probes

A hotel purchases a highly complex piece of operating equipment. What is the GM’s role regarding employee training for the use of this piece of equipment?

• Ensure the person managing the POM department provides the training

• Ensure the company providing the equipment provides employee training

• Train the person managing the POM department in the use of the equipment

• Hire only maintenance staff with experience operating the piece of equipment

Which types of tasks performed by a POM department involve the customary care of the hotel facility?

• Routine

• Preventive

• Emergency

• Outsourced