Compensation / Team Leader

Would you compensate a customer for loss of earnings?

• Yes

• No

What payment method should you always offer a customer in the first instance?

• Payment Voucher

• BACS

• Cheque

What amount is the most a Team Leader can authorise?

• £50

• £100

• £150

• £250

We compensate for loss of time

• True

• False

How much do we compensate for travel costs?

• 10p Per Mile

• 15p Per Mile

• 25p Per Mile

• 20p Per Mile

On an escalation, do you always have to offer compensation?

• Yes

• No

We offer compensation for refrigerated food

• True

• False

How much can a Team Leader offer per failed delivery?

• £5

• £15

• £10

• £20

What percentage can a Team Leader authorise on discount for exchange avoidance?

• 5%

• 10%

• 20%

• 15%

Do we compensate for telephone calls?

• Yes

• No