As the continuum of work processes move or evolve towards creative processes, the mix of written procedures and people skills change.

• True

• False

A subjective enforcement decision is when someone analyzes the situation and then makes a decision on whether or not to enforce the policy.

• True

• False

COTS software is normally developed prior to an organization selecting that software for its use.

• True

• False

In the PDCA cycle, if a check detects an abnormality, then record the abnormality and continue the work per the procedure.

• True

• False

Process improvement activities should also be conducted as per a defined process.

• True

• False

Good ideas are of little value unless they are accepted and implemented.

• True

• False

When listening to a speaker, the speaker's verbal, vocal, and body channels always convey the same message.

• True

• False

A histogram is a bar graph.

• True

• False

It is very easy to distinguish between accidental loss and intentional loss, with respect to security activities.

• True

• False

COQ is also known as 'Price of Non-Conformance'.

• True

• False