Tek points

How Many days are we entitled to provide an extension without following any concession?

• 90

• 60

• 70

• 30

For the VL Remap you need the Global Administrator approval, In which tool you can find him/her?

• CMAT

• Rave

• Rave and CMAT

• Get help

Shall we contact the engineer that owns the Support ticket from VLSC via teams?

• Yes

• No

Tags

CCSS.RI.1.3

CCSS.RI.2.3

CCSS.RI.2.5

CCSS.RI.3.5

CCSS.RI.5.5

According to GetHelp, Where can you find the Support Contract type?

• CMAT

• Rave

For the Post Sales cases we should always use as Primary Program: Post Sales Seller Support Team - Post Sales Seller Support (Post Sales Seller Support Team)?

• Yes

• No

What Empowerment is required to process an Amendment ID 1293?

• Yellow

• Red

• Blue

Before contacting ASMS Esclations via SME should we have a Strong Business Justification?

• Yes

• No

To use DFM should you be connected to the Tek-Experts VPN?

• Yes

• No

When you get the error 9135 using the VL Payloads, what is the failure reason?

The Concession ID 2279 is also known as?