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1st - 5th Grade
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Practice Problem
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Easy
PRP traing
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What does PRP stands for?
Permanent Residential Premises
Privatised Residents Premises
Private Residents Premises
Private Residential Premises
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What does ACE stand for?
Achieving Competive Excellence
Action for Construction Employees
Assurance Community Excellence
Assurance Care Engagement
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Body Worn Camera (BWC) must switch on once:
you get out of the toilet
you start to engage with the occupant
you get out of the car
you reach outside the main door of the unit
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
All types of private residential property are subjected to an occupancy cap of six unrelated persons per property.
Yes
No
I don't know
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What are the five HEART services principles?
Hear them, Easy, Anticipate, Respect, Timing
Helpful, Engage, Assurance, Respect, Timeliness
Hear them out, Make it Easy, Anticipate their needs, Respect every individual, Be Timely
Hear them, Respect, Timeliness, Anticipate, Ease
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is a service behavior for "Respect every individual"?
Treat every customer without bias
Using different tonalities (tone of voice) in speech when communication with Singaporean and work pass holders
Attend to the cases escalated by your RO first?
Yes sir to all superiors
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is not a service behaviour for "Being Timely"?
Responding to customers within stipulated timelines
Always be punctual for every meeting
Never be more than 10 minutes late for a meeting
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