Managerial Skills for Interpersonal Dynamics

The three essential managerial skills put forth by Katz include _____________.

• a. technical, human, and empirical

• b. human, empirical, and conceptual

• c. technical, interpersonal, and controlling

• d. technical, human, and conceptual

Understanding building codes would be considered a _____________ skill for a building contractor.

• a. human

• b. technical

• c. conceptual

• d. empirical

Which of the following is true concerning technical and managerial skills?

• a. Human skills and technical skills remain equally important as managers move to higher levels.

• b. Technical-skill needs remain necessary and human skills decrease as managers move to higher levels.

• c. Human skills remain necessary and technical-skill needs decrease as managers move to higher levels.

• d. Both human-skill and technical-skill needs decrease as managers move to higher levels.

Managers with good __________ are able to get the best out of their people.

• a. human skills

• b. conceptual skills

• c. technical skills

• d. visual skills

Technical skills include _______________.

• a. knowledge of and efficiency in a certain specialized field

• b. knowledge of and proficiency in a certain specialized field

• c. knowledge of and interest in a general field of endeavor

• d. skill in and proficiency in a certain specialized field

The ability to work well with other people, both individually and in a group, use ________________.

• a. technical skills

• b. behavioral skills

• c. planning skills

• d. human skills

Which of the following types of skills are described with terms such as abstract situations and visualization?

• a. interpersonal

• b. human

• c. technical

• d. conceptual

Which one of the following phrases is best associated with managerial conceptual skills?

• a. decision making

• b. communicating with customers

• c. using information to solve business problems

• d. product knowledge

Which of the following skills are more important at lower levels of management, as these managers are dealing directly with employees doing the organization’s work?

• b. technical

• c. conceptual

• d. empirical

• a. human

An organization is ______________.

• a. the physical location where people work

• b. a collection of individuals working for the same company

• c. a deliberate arrangement of people to accomplish some specific purpose

• d. a group of individuals focused on profit-making for their shareholders