Operations Strategy

An operations strategy:

• Provides the umbrella for key operations management decisions

• Reflects a clear understanding of a firm's long-term goals

• Provides low-variety, homogenous services at high volumes

• None of the above

It is an independent business entity created by two or more companies in a strategic alliance.

• Licensing

• Multinational Corporations

• Exporting

• Joint Venture

Three levels of Strategy Hierarchy includes:

• Corporate level, Marketing strategy, and Operations Strategy

• Corporate level, Business level, and Finance

• Corporate level, Business level, and Functional level

• Operations department, marketing department, and Finance department

Which level of the strategy includes an action plan about the productions of goods and/or services?

• Corporate level

• Business level

• Functional level

• Operations department

1. AirAsia Airlines focused on which priority?

• Cost

• Quality

• Dependability

• Flexibility

Productivity computed as a ratio of output to all organizational inputs

• Multi-factor Productivity

• Labour Productivity

• Partial Factor Productivity

• Total Factor Productivity

Productivity computed as a ratio of output to only one input (e.g., labor, materials, machines)

• Multi-factor Productivity

• Organizational Productivity

• Factor Productivity

• Total Factor Productivity

Competitive priorities that must be met for a company to qualify as a competitor in the marketplace

• Order winners

• Order Qualifiers

• Quality Dimensions

• Orders

Competitive priorities that win orders in the marketplace

• Order winners

• Order Qualifiers

• Quality Dimensions

• Orders

A statement defining what business an organization is in, who its customers are, how its core beliefs shape its business

• Mission Statement

• Objective Statement

• Goal Statement

• Quality Policy