MID WEEK POP QUIZ

In your own words, describe the purpose of dispositioning a call

We are required to clarify ________ time(s) when clarifying for a definite answer.

• 1 TIME

• 2 TIMES

• 3 TIMES

• UNTIL WE GET AN ACCEPTABLE ANSWER FROM THE RESPONDENT

When will you pause yourself in AIQ vs Meeting

What does it mean when your disposition a call using a final dispositions vs non final dispositions?? (LOOKING FOR DEFINITION NOT EXAMPLES

How or what helps us differentiate the difference between a hard or soft refusal?

How do we treat multi mark questions?

If you are given information to set a call back, but there is no callback option, how will you dispo the call?

how do we know if we can use proxies? What are the 3 different rules for proxy? define them.

what happens when you exceed your break time?

After how long can you request time off, schedule change, ect.?