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MID WEEK POP QUIZ

Authored by Abraham Gomez

Computers

KG - Professional Development

Used 79+ times

MID WEEK POP QUIZ
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10 questions

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1.

OPEN ENDED QUESTION

3 mins • Ungraded

In your own words, describe the purpose of dispositioning a call

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2.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

We are required to clarify ________ time(s) when clarifying for a definite answer.

1 TIME

2 TIMES

3 TIMES

UNTIL WE GET AN ACCEPTABLE ANSWER FROM THE RESPONDENT

3.

OPEN ENDED QUESTION

3 mins • Ungraded

When will you pause yourself in AIQ vs Meeting

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4.

OPEN ENDED QUESTION

3 mins • Ungraded

What does it mean when your disposition a call using a final dispositions vs non final dispositions?? (LOOKING FOR DEFINITION NOT EXAMPLES

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5.

OPEN ENDED QUESTION

3 mins • Ungraded

How or what helps us differentiate the difference between a hard or soft refusal?

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OFF

6.

OPEN ENDED QUESTION

3 mins • Ungraded

How do we treat multi mark questions?

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OFF

7.

FILL IN THE BLANK QUESTION

3 mins • 1 pt

If you are given information to set a call back, but there is no callback option, how will you dispo the call?

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