Walmart Voice Day 4 - 2023

How many days do the customers have to pick up an unscheduled order before the expiration?

• 7 days

• 3-5 business days.

• All the time they want

• 4 days

When is generated a tracking number for a Walmart.com order?

• When the order is placed.

• When the order is delivered.

• When the order is packaged.

• When the order is shipped out.

Marta is complaining because her refund for the cancelled order has not been posted back to the Credit Card.

• Explain that is an authorization hold that is going to be removed within 7-10 business days.

• Educate that is an authorization hold that is going to be released within 5 days.

• Marta needs to contact her financial institution.

• Inform that a refund will be posted back within 5 business days.

What happened with the money if an order paid with PayPal is canceled?

• The authorization hold will be removed.

• Customers must go to the store.

• A refund is going to be posted back to PayPal again.

• Nothing, we never charged the order.

What is stuck in processing?

• Order never shipped out and ESD passed by 48 hrs already.

• Order shipped and lost during transit.

• Item is out of stock.

• Order was cancelled

What should you offer first?

• Replacement

• Refund

Customer wants to cancel an order, but the order has been shipped already. What can you do?

• Request a cancellation from CCA.

  Correct

• Educate the customer about the return process.

• Call the manufacturer

• Suggest to call us back probably the cancellation option can be available later on.

  Incorrect

Which of these is not true?

• You can't process an adjustment for shipping if the order has been delivered yet.

• You can process a compensation when we didn't meet the customer's expectations.

• You can't process an exception when the return's policy for an item has passed already.

• You don't need to verify the account whenever you will spoof the account.

Which of the following is not a permitted combination of payment method on Walmart.com?

• Three Gift Cards

• Debit Card/ Credit Card

• One Debit Card/Walmart Gift Card

• Paypal

What is the name of the system in which you should process a refund?

• CCA

• Interceptas

• VCC

• Right now