Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”

Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

• It’s all right

• Hold the line, please

• Wait an hour, please

• Sorry to keep you waiting

Caller: “Hello .........… “

Nita: “I’m sorry, he is out. Could you call back at four?”

Caller: “Alrigt. Thank you”

• Could you speak to Mr. Aziz, please?

• Can I take a message from you?

• Could I speak to Mr. Aziz, please?

• Would you like to call him again?

Mr. Feri: “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”

Receptionist: “….... He isn’t available right now.”

• Speaking

• He isn’t here

• I’m sorry

• You’ve got a message

When someone want to leave a message, he or she should say.....

• I'm afraid he is in a meeting today

• Hold the line please

• Would you like to leave a message?

• Can you tell him that........?

Which one is the Ending of taking and leaving messages conversation?

• Can I speak with..?

• Hello good morning

• “Thanks for calling/ Thanks for your call.”

• Just a moment please I will put you through to Mr./Mrs....?

Waiter : Under what name would you like the reservation?

Ahmad : Ahmad Putra

Waiter : ......

Ahmad : Yes, it is 698-0984

Complete the dialogue above ....

• May I have your phone number?

• Can I call your phone number?

• Where do you live?

• Where is your telephone?

Receptionist: “Good morning, Nirwana Hotel. Can I help you?”

Caller: “Room 1023, please.”

Receptionist: “I’m sorry, there is no answer ….......”

• May I take a message?

• How do you spell it?

• Can I leave a message?

• I’ll put you through

Receptionist: Good morning.What can I do for you,sir?

Guest : I'd like to talk to the Personnel Manager, please.

Receptionist: ....................?

Guest : Yes. My name is Hendarto.

• May I have your number

• Could you call him later

• Have you made an appointment

• May I have your name

Receptionist: “Good morning, Nirwana Hotel. Can I help you?”

Caller: “Room 1023, please.”

Receptionist: “I’m sorry, there is no answer ….......”

• May I take a message?

• How do you spell it?

• Can I leave a message?

• I’ll put you through

Hello! Mary's ..............................

• calling

• dialing

• speaking

• waiting