Knowledge check / Ladies vs Gentlemen

How does the Fibre infrastructure get to a customer’s home?

• CO/OLT > FDH > NAP > Drop > Customer Premise

• CO/OLT > FDH > rat > Drop > Customer Premise

• CO/OLT > sac > NAP > Drop > Customer Premise

• CO/ > FDH > NAP > Customer Premise

What types of drops do we commonly work with?

• Aerial,

• Underground

• Buried (underground),

• Complex/transitional.

• all of the above

What are the benefits of PureFibre?

• Fibre infrastructure-Reliability-Symmetrical Speed-Cost-Future Proofing

• Connectivity-Symmetrical Speed-Cost-Future Proofing

• Symmetrical Speed-Cost-Future Proofing

• Cost-Future Proofing-Connectivity-Symmetrical Speed

• Future-Proofing--Cost-Future Proofing

What is the right time to authenticate the customer?

• at the beginning of the call before making any account

• at any moment

• after the energetic greeting

• at the beginning of the call before making any account changes or divulging any information about an account.

What is the definition of Fibre?

• Data Signals transmit through cable, which is made up of incredibly thin strands.

• TELUS' brand name for our TELUS Fibre Optic Infrastructure being built to homes and businesses across Alberta and B.C.

• The new technology that will ensure bandwidth capacity for generations

• Fiber-optic communication is a method of carrying information between two places using entirely optical (light-based) technology.

What tools areexclusive to PureFibre Customers and what they are used for

• Go/FIFAWorkflows – Landing Page for everything PureFIbre related

• Outcome for PureFibre – Case management tool

• Remedy – Logging and dispatching all technical troubles, outages, and FIFA system defects

• NetCracker – Backend system/tool

• All of the above

Complete the sentence: ___BLANK___ is an order processing system, outside of Compass Desktop One and Omni that select PureFibre communities in Alberta and B.C. use

Mention 3 FIFA support teams

• Helpdesk ORT BOSR

• BOSR, HELP DESK, DISPATCH

• REMEDY, BOSR, HELP DESK

• EMT/BOSR/PF FACILITIES

What is GPON?

• The Same as copper lines

• Gigabit Partial Optic Network

• Fibre Optic lines used to deliver services to a location otherwise known as Gigabit Passive Optical Network

• None of the above

What two tools can we use to find a FSA?

• Fibre Maps and DT1

• Fibre Maps and Casa

• CSR and DT1

• Outcome / Casa and CSR