Receptionist: “Good morning, Nirwana Hotel. Can I help you?”

Caller: “Room 1023, please.”

Receptionist: “I’m sorry, there is no answer ….......”

• May I take a message?

• Can I leave a message?

• I’ll put you through

• How do you spell it?

Aris: “Hello, It’s Aris. Can I help you?”

Bams: “Can I talk to Mr. Tomy?”

Aris: “Sure,.................”

• Any message?

• Call him later

• Just a moment, please

• He is in a meeting now

Mr. Roy : “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”

Receptionist: “….... He isn’t available right now.”

• You've got a message

• He isn't here

• I’m sorry

• Speaking

Caller: “Hello ....…”

Receiver: “Yes, speaking.”

Caller: “I need some information about the product you launched yesterday.”

• Could you tell me about your product, please?

• Could you put me through to Doni?

• Could I speak to Mr. Iwan, please?

• Who's speaking?

Andy : “I need to book a room for this weekend. May I know the rate?”

Banu: “ ........… and which room would you like to have, single double?”

Andy: “Sure. My name is “Andy Thomas and I’d like single room, please.”

• Will you put me through Mr. White?

• Can I talk to the manager?

• May I leave the message?

• May I know who’s speaking?

Caller: “Hello .........… “

Nita: “I’m sorry, he is out. Could you call back at four?”

Caller: “Alright. Thank you”

• Could you speak to Mr. Aziz, please?

• Can I take a message from you?

• Could I speak to Mr. Aziz, please?

• Would you like to call him again?

Receptionist: “Good Morning, Le Tour Hotel, May I help you?”

Sofi: “I want to call Mr. Brian at Room 24”

Receptionist : “Sorry, the line is busy”

Sofi: ......

• Could I leave a message for him?

• Could you call back later?

• Just a moment, please.

• May I take a message?

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”

Caller : “Yes, I’d like to subscribe to Tempo.”

Operator : “Yes, ma’am …......

Caller : “This is Susan Olivia.”

• Can I talk to Susan Olivia?

• Shall I call you with your last name?

• May I know who’s calling, please?

• What’s your name?

Argo: “Good morning. This is Argo calling. May I talk to Mr. Agus, please?”

Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

• It’s all right

• Hold the line, please

• Wait an hour please

• Sorry to keep you waiting

The statement below is appropriate for ending the phone conversation is...

• Alright, I'll tell him

• Don't forget to tell him

• See you tomorrow afternoon then

• Sorry, I'll call her first