Operations - HSC Business Studies

Which of the following is the best example of a customised service?

• Online banking

• Drive thru at a fast food restaurant

• A haircut

• Office cleaning

Which of the following is most likely to provide a standardised service?

• Supermarket checkout operator

• Dentist checking oral health

• Law firm providing legal advice

• Violin tuition service

Ryan is a call centre manager for Teltus Ltd, a large telecommunications company offering internet packages.

What would he need to be aware of in managing their staff when taking calling in relation to meeting the quality expectations of the customers calling?

• Length of time before customer has their call answered.

• Quality of the internet connection.

• Price of internet packages

• The tidiness of the office space.

Management of quality expectation would be of high importance for the operations manager of which kind of product?

• Budget air travel

• High speed internet service

• Low price takeaway resturant

• Plastic toy

Which of the follow combination of resources are considered to be transforming resources?

• Materials and human resources

• Facilities and human resources

• Materials and customers

• Information and customers

Which of the following could be classified as transformed resources?

• Materials and human resources

• Facilities and human resources

• Materials and customers

• Facilities and customers

If a business has a long lead time this means that:

• They make a lot of the product

• It takes a long time for the product to be made

• It takes a short time for the product to be made

• The can only make a small amount of the products.

The greater the variety there is within a business's product range the greater the...

• variety needed in the transformation processes

• profit the business will make

• number of employees the factory will need

• the standardisation of the the products will be.

If demand fluctuates throughout the year for the business's products, then the business will

• need to keep production levels the same throughout the year

• not have to try and improve its forecasting methods

• need to have flexibility in its labour force

• have to stop producing this product and change production to a more stable good.

Which example illustrates interdependence between operations and the finance key business function?

• Operations supplies a product that satisfies the needs of the target market

• Operations supplies a quality product that generates revenue from its sales

• Human resources employs enough skilled employees within the wages budget

• Research and development creates a prototype for a new product