Salesforce Day1

Salesforce Day1

University

6 Qs

quiz-placeholder

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Salesforce Day1

Salesforce Day1

Assessment

Quiz

Professional Development

University

Practice Problem

Medium

Created by

Clarivate L&D

Used 8+ times

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6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which key terms in Salesforce is this statement referring to:

a sales prospect who has expressed interest in our product, service, or company.

Case

Priority

Account

Leads

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which key terms in Salesforce is this statement referring to:

A detailed description of a customer’s feedback, problem, or question.

Case

Priority

Account

Leads

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which key terms in Salesforce is this statement referring to:

A list of records that meet the criteria you define. It’s displayed in Salesforce in rows and columns, and can be filtered, grouped, or displayed in a graphical chart.

Case

Priority

Report

Leads

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Multiple Answers: Which is representing Service Representative Roles& Responsibilities

Interacts with the external customer as the primary contact to initiate and continue interaction throughout the life of the case

Provide support to Internal customers such as Global Sales Operations, Contract Admin, Order Entry, Master Data Group (MDG), Entitlements, Pre & Post Sales Support Specialists, Proposal Coordinators, etc.

Those who raise their issues with the customer care team and are from within Clarivate.

Interacts with internal stakeholders as the primary contact to initiate and continue interaction through out the life of the case.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not the channel external customer can use to reach out to us?

Webform

Chat

The Help Hub

Phone

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: When we receive a phone call, a case number will be automatically populated.

True

False

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