Knowcross quiz for FO

Who can access Knowcross Mobile?

• Only hotel management team

• Hotel supplier

• All hotel staff

• Front Office department

F&B colleagues can post Minibar items to a guest room via Knowcross Mobile

• True

• False

What is Job Console?

• View & act upon all jobs assigned to the user

• View & act on glitches for the hotel

• View the hotels ADR, RevPar and Occupancy figures

• View & act on jobs for the hotel

KNOW Inspection is paper-based________

What is this function used for?

• View and change the housekeeping status for rooms

• View the housekeeping status for the hotel

• Post minibar consumption directly onto the guest folio

• View the hotels arrival, in-house & due out guest lists

A new glitch can be raised from mobile version only

• True

• False

• Not sure

How long will Guest Preferences glitches need to be closed?

• The following year

• Right after the information is input

• 15 minutes

• 30 minutes

What do Night shift colleagues have to do after summarize Guest Preferences Report?

• Sleep

• Print out Guest Preferences report from Knowcross and submit to FOM

• Delete report after checking and keep secrets

• Pull Guest Preferences report on Knowcross and update manually on Opera

Which compulsory task all Front Office colleagues need to do when closing shift?

• Submit shift checklist and no need to end shift

• Delete Knowcross mobile application

• Submit all shift checklists at the end of each month and no need to end shift

• Submit shift checklist and end shift

What do all colleagues have to do on Knowcross when start a working day?