day 4

1- Any cst for corporate deal can change speed from 111.

• a- True

• b- False

1- Cst can change port and card from mobile app and e-care .

• A:) True

• B:)False

1- SLA for Change speed and no need to change port .

• A- ON Spot

• B- 5 WD

• C- 2 D

1- Cst has problem in bss package active 70M and matrix active on 30 M What is the right action.

• A- Create SR

• B- Create TT

1- CST ask to change speed and line need to change port with higher amount after due date, can request through 111

• A- True

• B- False

1- Change port sla is 7 days

• A-true

• false