A medical assistant uses _____ to make decisions responsibly, is tactful in communicating with others, and is fair and familiar with policies and regulations.

• discretion

• confidentiality

• integrity

• empathy

A ________ would follow a patient care plan provided by a physician.

• medical assistant

• nurse

• physician’s assistant

• candy striper

The main goal of the medical assistant is to

• teach other medical assistants.

• earn credentials to respond to ads for an electrocardiography (ECG) technician.

• assist the physician in providing patient care.

• function as a phlebotomist.

Training must include _____ and _____ learning.

• real life, experiential

• real life, theoretical

• experiential, theoretical

• administrative, clinical

A medical assistant must be able to

• obtain vital signs, collect specimens, administer medication, and run basic laboratory tests.

• provide billing and collections expertise.

• serve as a medical laboratory assistant.

• work as an office manager, a medical record manager, and a hospital ward clerk.

When working in an environment or with patients who are culturally different, a medical assistant should

• separate personal beliefs from the work being performed.

• explain to patients why his or her beliefs are better.

• avoid working with people from other cultures so that no one is offended.

• tell the physician or office manager what they can do and cannot do in the office relative to your personal beliefs.

Something that is not one of the clinical or administrative duties of the medical assistant is

• writing correspondence.

• managing staff members.

• ordering medication for a patient.

• none of the above

What is the difference between the roles of medical assistants, nurses, and physician's assistants?

• the title

• the amount of training

• the salary

• There is no difference.

As a medical assistant, you must always keep _____ in mind.

• your responsibilities outside of work

• your head physician’s favorite foods

• the patient's social security number

• the patient’s well-being

Laws and regulations regarding the scope of the medical assistant’s role vary by

• office.

• state

• area

• physician