
Training And Coaching
Authored by Nhung Đặng
Fun
1st - 4th Grade
Used 4+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the difference between teaching and coaching?
Training is when a partner is taught a new task, skill or behavior.
Coaching helps a partner to continuously improve on task completion, skills or behaviors
Training helps a partner to continuously improve on task completion, skills or behaviors
Coaching is when a partner is taught a new task, skill or behavior.
A&B
2.
OPEN ENDED QUESTION
2 mins • Ungraded
What are the steps in the Teaching Model?
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3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When is training needed for a promotion?
2 Weeks before the new season launch
After the new season launch
The day before the new season launch
The day after the new season launch
4.
OPEN ENDED QUESTION
2 mins • Ungraded
What are the five coaching skills?
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5.
OPEN ENDED QUESTION
2 mins • Ungraded
What type of questions do you ask when you are coaching? Give an example.
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6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
How can you show a barista that you are listening actively?
Use verbal and non-verbal cues to show that you are present and that your full attention
Seek to understand what they are telling you. Do not assume
Ask questions and paraphrase to check for your own understanding
All the answers above
7.
OPEN ENDED QUESTION
3 mins • Ungraded
What do you do when you notice a barista’s improved skill or behavior after being coached?
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