Opera Cloud

Where can we find traces in OC?

• Reservations Workspace

• Front Desk

• Front Desk Workspace

• Room Diary

How can we see the Room History?

• Manage Reservation Screen

• Room Management Screen

• Inventory Screen

• Room Conditions Screen

How to create a party in Opera Cloud?

• I want to: Create a party

• Through Linked Profiles

• I want to: Link to a Reservation

• Create: Party Booking

How to update a resignation of the guest?

• Create a Background Note

• Create a Family Identification Note

• Create a Reservation Note Note

• Update Identification

How to change Membership Level attached (in case it is wrong in OC)?

• Detach the membership attached and add it again

• Submit a Request in Mercure

• Email Jumeirah One

How can we see the Room Diary?

• Bookings > Reservations Workspace

• Front Desk > Front Desk Workspace

• Bookings > Reservations

Where can we update the passport of the guest?

• In Profile Overview

• In Profile Details

• Manage Profile > Identification

Is it possible to see next day Arrivals in Front Desk section?

• Yes

• No

How to attach a membership number to a guest?

• Merge Profiles > Lookup profile: MJ_GRAVITY

• Merge Profiles > Lookup profile: JILLC_ORS

• Merge Profiles > Lookup profile: MJ_MTECHNG

To make a booking we go to:

• Look To Book Sales Screen

• Manage Reservation

• Create Reservation

• Reservations Workspace