Unit2: Talking on the phone

A: Good morning, ___________?

B: May I speak to Mr. Somsak, please?

• How can I help you?

• Can I speak to Mr. Pongsak?

• Do you want to leave a message?

• Can you ask him to call me back?

A: Good morning, This's ABC Company. Jane's speaking.

B: ____________________________________

• How can I help you?

• Can I speak to Mr. Pongsak?

• Do you want to leave a message?

• Can you ask him to call me back?

A: I'm sorry. he isn't here. _________________

B: No, I'll call back later.

• How can I help you?

• Can I speak to Mr. Pongsak?

• Do you want to leave a message?

• Can you ask him to call me back?

A: Can I take your message?

B: Yes, please. ____________________

• How can I help you?

• Can I speak to Mr. Pongsak?

• Do you want to leave a message?

• Can you ask him to call me back?

A: May I speak to Ms. Jarunee?

B: ____________________________

A: No problem. I will talk to her later.

• Who's calling?

• Just a moment

• She is not available.

• Thank you for calling.

A: May I speak to Ms. Jarunee?

B: ____________________________

A: It's Bob.

• Who's calling?

• Just a moment

• She is not available.

• Thank you for calling.

A: May I speak to Ms. Kerry?

B: ____________ I'll see if she is in the office.

A: Thank you

• Who's calling?

• Just a moment

• She is not available.

• Thank you for calling.

A: I'm sorry, but he is out at the moment.

B: That's ok. I will call again.

A: __________________________

• Who's calling?

• Just a moment

• She is not available.

• Thank you for calling.

If you want to ask someone to say again, what should you say?

• Could you repeat that again?

• Would you mind slowing down?

• Would you mind spelling that for me?

• Can I take a message for her?

If you want to ask someone not to speak fast, what should you say?

• Could you repeat that again?

• Would you mind slowing down?

• Would you mind spelling that for me?

• Can I take a message for her?