Soft Skills

The ability to identify with another’s feelings is known as which of the following?

• Empathy

• Sympathy

• Projection

• Role playing

Which of the following are components of emotional intelligence?

• Self-Awareness

• Self-Management

• Relationship management

• All of these

The ability to recognize our feelings and express them appropriately is known as which of the following?

• Psychological intelligence

• Emotional Intelligence

• Emotional Regulation

• Emotion Management

Professionalism does NOT require which of the following?

• Acting with integrity

• Seeking to always be productive

• Communicating clearly with others

• Maintaining a wide emotional distance from colleagues

Which of the following is NOT true of soft skills?

• They are inborn

• They can enhance productivity

• They can enhance work satisfaction

• All of these

Which of the following is the best way to develop soft skills?

• Research them

• Watch other people apply them

• Practice

• None of these

Communication with written or spoken words is known as which of the following?

• Verbal

• Nonverbal

• Oral

• None of the above

Humans communicate in which of the following ways?

• With words

• Through body language

• All of these

• Through art

Rephrasing and repeating back to a speaker what you understand her to have said is known as which of the following?

• Projection

• Reflection

• Feedback

• None of these

A listening technique in which the listener stays focused on the present and reflects back what the speaker has said is known as which of the following?

• Reactive listening

• Engaged listening

• Rapport listening

• Active listening