Grapevine can best refer to

• discussing company information.

• documents in printed form and online.

• informal network by which employees shared information.

• schedule and deadlines set by supervisor.

Answer explanation

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Which of the following is ONE of the elements needed for better interaction with coworkers?

• Accepting credits.

• Cooperation.

• Confident.

• Applying gossip.

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The office external communication can be carried out by using the following channels EXCEPT

• intercom.

• video call.

• conference call.

• advertisement.

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​Below are the skills required in general managing and communicating with customers EXCEPT

• Ability to interpret data.

• Interact with many types of people at all levels.

• Handling telephone calls effectively.

• Motivating others to complete works.

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Which of the following is NOT one of the advantages of an enclosed plan office?

• More privacy.

• Reduction in noise.

• More protection.

• Noise increases.

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Self-esteem is another term for confidence and pride in oneself.

• True

• False

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Transmission in office competencies refers to the communicating of information both within and outside the organization.

• True

• False

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Confidentiality refers to understand what aspects of your work are confidential

• True

• False

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Interpersonal skills involve seeking opportunities to learn new things and accept new challenges.

• True

• False

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Filing is operating a variety of filing and record systems so that information is safely stored, but is easily and quickly retrieved when required.

• True

• False

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