day 8

1- Customer can change family filter user name through

• 111 after verification

• Couldn’t be changed

• Couldn’t be changed

2- Any SLA should be calculated from next day even TT

• True

• False

3- In case we found IPs on option pack order but no IPs on matrix we will

• Send TT

• Direct customer to branch

• Transfer call to technical support

4- Change phone as per customer request SLA such as normal follow new account

• True

• False

5-Customer can change his/her mobile number via branch only

• True

• False

6-Customer can cancel family filter service via 111

• True

• False

7- What is your action if cst informed us that his adsl number is changed to another number but you didn't found order for new line

inform cst to follow with branch

• create tt for the old number mentioning the new number

• Both answers are wrong