Hospitality and Tourism Career Cluster Test

Which of the following pathways includes careers in areas like hotels, resorts, and bed and breakfast?

• a. Lodging

• b. Recreation, Amusements, and Attractions

• c. Restaurants and Food/Beverage Services

• d. Travel and Tourism

In 2016, Travelers spent $ 2.7 thousand a day in the United States.

• a. True

• b. False

Which of the following is the definition of Customer Service?

• a. Identifies the needs of all customers, providing helpful, courteous, and knowledgeable service

• b. Works well with all customers and coworkers

• c. Organizes and implements a productive plan of work

• d. Identifies "big picture" issues and his or her role in fulfilling the mission of the workplace

in 2024, it is estimated that Virginia will have _____ employees in this Career Cluster

• a. 4,500

• b. 509,700

• c. 509

• d. 4,500

Which of the following is not part of quality customer service?

• a. Making sure the customer knows that you are correct

• b. Understanding a customer's needs

• c. Remaining courteous

• d. Being knowledgeable

Regardless of a customer's mood, good customer service involves having empathy, patience, and kindness.

• a. True

• b. False

Which of the following means staying up to date with information about a product or property?

• a. Being knowledgeable

• b. Understanding a customer's needs

• c. Remaining courteous

• d. Acting in a helpful manner

A career as an Executive Housekeeper is found in which pathway?

• a. Lodging

• b. Recreation, Amusements, and Attractions

• c. Travel and Tourism

• d. Restaurants and Food and Beverage Services

People working in the _____ Pathway perform a variety of tasks to maintain operations and promote guest services in eating and drinking establishments.

• a. Lodging

• b. Recreation, Amusements, and Attractions

• c. Travel and Tourism

• d. Restaurants and Food and Beverage Services

By 2024, the Hospitality and Tourism Career Cluster is expected to grow by _____

• a. 10%

• b. 2%

• c. 12%

• d. 6%