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Hospitality and Tourism Career Cluster Test

Authored by Patrick Finnegan

Other

7th - 8th Grade

Used 79+ times

Hospitality and Tourism Career Cluster Test
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22 questions

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1.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Which of the following pathways includes careers in areas like hotels, resorts, and bed and breakfast?

a. Lodging

b. Recreation, Amusements, and Attractions

c. Restaurants and Food/Beverage Services

d. Travel and Tourism

2.

MULTIPLE SELECT QUESTION

15 mins • 1 pt

In 2016, Travelers spent $ 2.7 thousand a day in the United States.

a. True

b. False

3.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Which of the following is the definition of Customer Service?

a. Identifies the needs of all customers, providing helpful, courteous, and knowledgeable service

b. Works well with all customers and coworkers

c. Organizes and implements a productive plan of work

d. Identifies "big picture" issues and his or her role in fulfilling the mission of the workplace

4.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

in 2024, it is estimated that Virginia will have _____ employees in this Career Cluster

a. 4,500

b. 509,700

c. 509

d. 4,500

5.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Which of the following is not part of quality customer service?

a. Making sure the customer knows that you are correct

b. Understanding a customer's needs

c. Remaining courteous

d. Being knowledgeable

6.

MULTIPLE SELECT QUESTION

15 mins • 1 pt

Regardless of a customer's mood, good customer service involves having empathy, patience, and kindness.

a. True

b. False

7.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Which of the following means staying up to date with information about a product or property?

a. Being knowledgeable

b. Understanding a customer's needs

c. Remaining courteous

d. Acting in a helpful manner

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