What is the definition of management?

• the process of administering and coordinating resources effectively, efficiently to achieve the goals of the organization

• a group of individuals who work together towards a common goal or to accomplish some specific purpose

• the process that includes motivating subordinates, directing others, selecting the most effective communication channels and resolving conflicts

Which of the following is not a level of management?

• Top manager

• Middle manager

• Executive manager

• First-line manager

Factors that are frequently considered part of the internal environment include all of the following EXCEPT?

• Organizational culture

• Government regulations

• Mission statement

• Leadership style

which of the following is NOT an internal motivational force?

• Goals

• Needs

• Attitudes

• Feedback

Which management function involves measuring results, comparing results to expectations, and taking corrective action?

• planning

• organizing

• leading

• controlling

Under clan control, employee behaviors are regulated by

• peer pressure

• shared values and norms

• brainwashing

• strict hierarchical mechanisms

Communication is a ______________

• One-way process.

• Two-way process.

• Three-way process.

• Four-way process

The person who transmits the message is called ___.

• Channel

• Sender

• Receiver

• response

Policy, procedure, and rule are….

• Programmed decisions

• Structured problems

• Non programmed decisions

• Unstructured problems

Teams occur when a number of people have ________ and recognize that their personal success is dependent on the success of others.

• The same manager

• Similar jobs

• A shared work environment

• A common goal