Skeleton

On which of the following cases you need to create an skeleton?

• A tree obstructing cables

• cable hanging low in the middle of the street

• hole in the backyard of a non telus customer

• all of the above

Skeleton tickets should be just for telus customers.

• True

• False

What is the correct service item we need to use?

• Skeleton_Voice_Residence

• Skeleton Voice Residence

• Skeleton_Residence_Voice

• Residence_Skeleton_Voice

Which of the following is the correct FMS COID for this address?

1147 HOOKE RD NW, EDMONTON, AB, CAN T5A4A5

• V3TY

• BNGH

• LDDY

• MUTL

What information you need to save before submitting the skeleton ticket or you won't find it ever again?

• Trouble ticket #

• FMS COID

• Customer Address

• CBR

What command you need to press to save ticket information?

• A. ALT + Enter

• B. CTR + S

• C. Ctrl + S

• D. A & C are correct

• E. A & B are correct

How you can locate the FMS COID?

• A. Tools + Check service availability + Due date

• B. Tools + Adjustment Inquiry + Due Date

• C. Customer summary + Check Svc Avail

• A & C are correct

• B & C are correct

What option you need to select in the "workforce required" field?

• Installation & repair

• Cable Drop

• toll building tech

• underground

What is the onesource link you need to fill a skeleton ticket?

What fields must be filled on the Trouble ticket detail?

• Trouble type

  Level 1

  Level 2

  Trouble Description

  Comments

  ABWA

• Trouble type

  Level 1

  Level 2

  Condition

  Trouble Description

  Comments

  ABWA

• "I know that I know nothing"

• Trouble type

  Level 1

  Level 2

  Condition

  Trouble Description

  Comments

  Service Item Type

  ABWA