Salesforce Admin Certification - SP21 - Set # 1

Solar components and systems supplier, Ursa Major Solar wants to ensure that the information is up to date on their Company Information page in Salesforce.

Which set of information can an administrator specify in the Company Information page?

• BUSINESS HOURS, TRANSLATION SETTINGS, CORPORATE CURRENCY

• ORGANIZATION NAME, DEFAULT TIME ZONE, DEFAULT LANGUAGE

• PRIMARY CONTACT, CHATTER SETTINGS, SET DOMAINS

• FISCAL YEAR, PASSWORD POLICIES, DEFAULT TIME ZONE

Ursa Major Solar wants to ensure that all of its locale settings are up to date and consistent in the Salesforce system. The administrator is going through the process of making updates and configuring parameters for this information.

Which two sets of parameters are configured using Locale settings? (Choose two answers.)

• BUSINESS HOURS AND HOLIDAYS

• TIME AND NUMBER DISPLAY FORMAT

• FIRST/LAST NAME AND DATE FORMAT

• PHONE NUMBER AND CURRENCY FORMAT

The VP of sales has changed the naming convention for opportunities to make it more uniform across the company. The sales manager wants to update multiple opportunity names for his sales team in Europe using his “Team Europe” list view in Salesforce.

Which user interface settings should be used to allow users, with all required profile permissions, to edit records in List Views? (Choose two answers.)

• ENABLE INLINE EDITING

• ENABLE ENHANCED LISTS

• ENABLE ENHANCED PAGE LAYOUT EDITOR

• ENABLE ENHANCED PROFILE LIST VIEWS

A new hire at Ursa Major Solar has joined the customer service team to interact with customers and handle cases. This user needs access to the Service Console to manage the cases and customer information.

What should an administrator do to assign a Service Cloud user license to a new user?

• ENABLE SERVICE CLOUD USER ON THE USER RECORD DETAIL PAGE.

• CLONE THE SAMPLE CONSOLE AND ASSIGN IT TO THE USER.

• CREATE A NEW PERMISSION SET LICENSE AGREEMENT.

• ENABLE SERVICE CONSOLE IN SUPPORT SETTINGS.

Ursa Major Solar, a medium-sized, Southwest-based supplier of solar components and systems, is growing internationally. An administrator receives details of a new hire in the Tokyo office, who requires access to the Salesforce organization.

Which two requirements should the administrator consider when creating a new user in a production Salesforce org?

• USERNAMES MUST BE UNIQUE ACROSS ALL PRODUCTION SALESFORCE ORGS.

• USERNAMES MUST BE IN THE FORM OF AN EMAIL ADDRESS.

• USERNAMES MUST BE THE SAME AS THE USER’S EMAIL ADDRESS.

• USERNAMES MUST INCLUDE THE COMPANY’S EMAIL DOMAIN

A new employee is trying to login to Salesforce, but is having trouble. He reaches out to you the Salesforce Admin for help.

What should the administrator do first to troubleshoot login error messages?

• CHECK THE USER’S LOGIN HISTORY RELATED LIST ON THE USER RECORD.

• REVIEW ENTRIES IN THE SETUP AUDIT TRAIL

• LOG IN AS THE USER TO VIEW THE ERROR MESSAGE.

• SEARCH THE DEBUG LOG FOR THE ERROR MESSAGE.

The administrator is notified that one of Ursa Major Solar’s employees is going on leave for a few weeks. Ursa Major Solar does not want the employee logging in to Salesforce while on leave.

What should the administrator do to temporarily prevent a User from logging into Salesforce?

• RESET THE USER’S PASSWORD.

• FREEZE THE USER’S ACCOUNT.

• CHANGE THE USER’S LOGIN HOURS.

• DELETE THE USER’S ACCOUNT

The administrator is asked to deactivate the Salesforce user account for an employee who has recently left the company.

When a user account is deactivated, what happens to the associated license?

• THE LICENSE BECOMES AVAILABLE FOR REASSIGNMENT.

• THE LICENSE IS DELETED.

• THE LICENSE IS REMOVED FROM THE BILLABLE LICENSES FOR THE ORGANIZATION

• THE LICENSE IS AUTOMATICALLY ASSIGNED TO ANOTHER USER.

The Executive Team at Ursa Major Solar is exploring ways to increase protection of the organization’s Salesforce data from unauthorized access. It has been proposed to leverage the Trusted IP Ranges feature.

What is a benefit of entering Trusted IP Ranges in the Network Access section?

• USERS WHO LOG IN WITHIN THE NETWORK ARE NOT REQUIRED TO VERIFY THEIR IDENTITY.

• ALL ATTEMPTS TO LOG IN FROM OUTSIDE THE NETWORK ARE DENIED.

• USERS ARE UNABLE TO LOG IN THROUGH THE API ON NETWORKS NOT MARKED AS TRUSTED.

• APPEXCHANGE PACKAGES CAN COMMUNICATE WITH AN EXTERNAL SITE.

The Executive Team at Ursa Major Solar is exploring ways to increase protection of the organization’s Salesforce data from unauthorized access. It has been proposed to leverage the Trusted IP Ranges feature.

What is a benefit of entering Trusted IP Ranges in the Network Access section?

• INDIVIDUAL USER RECORDS

• PERMISSION SETS ASSIGNED TO THE USERS

• PROFILES ASSIGNED TO THE USER

• ROLES ASSIGNED TO THE USERS