T-mobile

What does JUMP! mean?

• Joint Upgrade and Maintenance Programme

• Joint Urban Mobility Program

• Just Upgrade My Phone

• Jesus Understands My Pain

This is the current amount available to the BAN for a new equipment purchase.

• Maximum Potential Equipment Credit

• Device Credit Balance

• Equipment Credit Available

• Equipment Credit Balance

What type of device is eligible for trade in?

• Phones

• Tablets

• Wearables

• All of the above

It is an 18-month lease agreement that lets you change your leased device once every 30 days.

• Device Trade-in

• Equipment Installment Plan

• JUMP! on Demand

• Smartphone Equality

Gary order a device at the T-mobile store wanted to return it. However, the device is not available and order needs to be shipped. How many days that Gary has to return the device under Buyer's remorse?

• 14 days after date of point of sale.

• 30 days after date of point of sale

• 20 days after date equipment is received if ordered via retail ship-to fulfillment

• 30 days after date equipment is shipped if ordered via retail ship-to fulfillment.

It is used to track order status and print shipping labels for JUMP! and trade-in devices.

• ECA

• Device Tracking Portal

• Credit Card Update Tool

• Order Look Up Tool

How many days does The customer must ship the trade-in device when their order ships.

• within 30 days

• within 14 days

• within 20 days

• within 60 days

Ship-to orders are automatically canceled if customers do not electronically sign their EIP agreements after how many hours?

• 90 hours

• 48 hours

• 72 hours

• 96 hours

How many on-time payments does the customer need to be eligible for Smartphone equality?

• 18

• 15

• 24

• 12

Customer's account is within 30 days past due, and got suspended due to failed payment arrangement. When can a customer can set up a new arrangement to restore services?

• two days after.

• within the day.

• tomorrow.

• right away.