Recent updates - WIKI

When a patient calls in to report that a testing site is closed at the time of the appointment, what do we say?

• We offer a reschedule in the same lab

• Told the patient to call the testing site

• Talk to VSQ with the facility name and address

• We offer a reschedule in another BIO lab

When patients asked if we test for the new variant Delta of Covid, say "We do not offer variance testing, we test for Sars 2 and..."

• True

• False

What is the new point verifier?

• Ordering physician last name

• Ordering physician fax number

• Testing site fax number

• Testing site address

When a patient calls and request QR codes in their results, we...

• Advised the to call the airline for additional assistance

• Told them to download an app

• Write in VSQ with the patients information

• Told patients that we only send the reports in a PDF format

How long does it takes for the Rapid test results be ready?

• Antigen (35 min), Rapid PCR (40 min) and PCR Test (24-48 hours)

• Antigen (20 min), Rapid PCR (45 min) and PCR Test (24-72 hours)

• Antigen (30 min), Rapid PCR (60 min) and PCR Test (24-48 hours)

• Antigen (30 min), Rapid PCR (45 min) and PCR Test (24-48 hours)

When a patient has a complain, we...

• Refer patients to the complaint line on the website

• Write in VSQ with: Name, PN, confirmation #, email and site address

• Refer patients to the testing sites and make the complain there

When a patient calls for a rapid test results with no PCR note, refer them to CDC

• True

• False

What should we do, if a patient request the results in Spanish

• Refer the patient with the PCP / DOH

• Telling the results over the phone

• Recommending a translation application to the patient

Scarlet Health: When a patient doesn't have a PCP, where do we refer them

• DOH

• We make the appointment

• MyLabology

• Advised to call another lab

When NYU students have trouble seeing available appointments...

• Advised them to try to make the appointment later

• They should call 212-443-1000 to access the Student Health Center

• They should call DOH

• They need to call PCP for an appointment