problem team meeting

What is a problem vision in strategy for 2021

• · Solving problem records that result in significant incident reduction

• · Decreasing problem time handling

• · Solving problem records that result in overall service cost reduction

what does it mean BAU

• Backup and Users

• Business as usual

• Business and Users

what does it mean iCAB

• informal Change advisory Board

• internal Change acceptance Board

• internal Change advisory Board

• informal Change acceptance Board

what does it mean FTF

• Fist time fix

• Factors to fix

• Facultative time to fix

what does it mean GDC

• Global Data Center

• Global delivery Center

• Global Delivery Contact

What does it mean SOW

• Settlement of work

• settlement of workplace

• Statement of workplace

• Statement of work

Michal M has

• a dog

• a cat

• 2 dogs

• no pet

what does it mean ELS

• Engagement Level of Support

• Early Level of Support

• Early Life Support

• Engagement Life Support

What does it mean OLA

• Operational Line Agreement

• Outstanding List of Agreement

• Operational List of Agreement

• Operational Level Agreement

What does it mean UAT

• User Agreement Test

• User Acceptance Agreement

• User Acceptance Test

• User Agreement Agreement