Presentation

Why are rejections important for professsional development?

• Rejections are not important

• Rejections help us develop our weaknesses

• It's a me, Mario

• Rejections only help us identify our lacking points

Why is preventing objections important?

• It showcases professionalism

• It increases the customer's trust in the sales agent

• Charlize will get mad if we don't do it

• It displays the fact that you want to make a profit

If the client does not _____ the agent, they will not purchase their product.

Sales agents must be ______ in every sales interaction in order to get results.

Why is displaying Empathy important?

• Empathy is not necessary and a waste of time.

• It showcases the agent's interest in providing a good offer.

• Because making friends is fun.

• It builds rapport between the client and agent.

What must the sales agent do in order to display professionalism and influence the customer?

• Do your homework.

• Speak good english.

• Know your product.

• Showcase your product's superiority.

Is it okay to offer the client a quality flight that is over their budget?

• Emerson says no.

• Yes, but agent must heavily underline the benefits of their great product.

• Yes, but agent must mention the benefits of their product.

• No, if we offer client something that is too expensive, he'll never purchase it.

How should we view our sales strategy?

• As a game of hockey.

• Hello Mr. Archie :)

• As a game of chess where you have to be ahead of the customer.

• As a game of tennis full of back and forth.

How does having "thicker skin" make us better sales agents?

• We are able to better deal with stressful situations.

• It helps us make more calls.

• It helps us make profit by pushing customer into uncomfortable situations.

• We can handle rejection better.

Why is staying consistent important?

• Ensures a high level of service with all customers.

• Makes the customer feel good about himself.

• It improves our english.

• Improves our chances of making sales.