English for customer care
Authored by Thuy le
English
University - Professional Development
CCSS covered
Used 9+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1. Who deals with customers in person
A. a receptionist
B. a waiter
C. a bank officer
Tags
CCSS.L.1.6
CCSS.L.3.6
CCSS.L.4.6
CCSS.L.K.5A
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2. Who is responsible for helping customers choose the right product?
A. A sales representative
B. A teller
C. A manager
Tags
CCSS.L.1.6
CCSS.L.3.6
CCSS.L.4.6
CCSS.L.K.5A
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3. Who handles customer questions or problems over the phone?
A. An agent
B. A cashier
C. waiter
Tags
CCSS.L.1.6
CCSS.L.3.6
CCSS.L.4.6
CCSS.L.K.5A
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4. Who takes care of after sales service?
A. A manager
B. A sales manager
C. An officer
Tags
CCSS.L.1.6
CCSS.L.3.6
CCSS.L.4.6
CCSS.L.K.5A
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5. Who processes product orders for customers?
A. A receptionist
B. A sales representative
C. A cashier
Tags
CCSS.RI.11-12.5
CCSS.RI.8.5
CCSS.RI.9-10.5
CCSS.RI.11-12.3
CCSS.RI.9-10.3
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
6. Who often has to write customers?
A. concierge
B. An agent
C. an shop assistant
Tags
CCSS.L.1.6
CCSS.L.3.6
CCSS.L.4.6
CCSS.L.K.5A
7.
FILL IN THE BLANK QUESTION
1 min • 1 pt
If you are ..............to customers, they will not do business with you again.
Tags
CCSS.L.1.6
CCSS.L.3.6
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