English for customer care

English for customer care

University - Professional Development

20 Qs

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English for customer care

English for customer care

Assessment

Quiz

English

University - Professional Development

Practice Problem

Hard

CCSS
L.1.6, L.3.1A, L.4.1C

+18

Standards-aligned

Created by

Thuy le

Used 9+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1. Who deals with customers in person

A. a receptionist

B. a waiter

C. a bank officer

Tags

CCSS.L.1.6

CCSS.L.3.6

CCSS.L.4.6

CCSS.L.K.5A

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

2. Who is responsible for helping customers choose the right product?

A. A sales representative

B. A teller

C. A manager

Tags

CCSS.L.1.6

CCSS.L.3.6

CCSS.L.4.6

CCSS.L.K.5A

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

3. Who handles customer questions or problems over the phone?

A. An agent

B. A cashier

C. waiter

Tags

CCSS.L.1.6

CCSS.L.3.6

CCSS.L.4.6

CCSS.L.K.5A

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

4. Who takes care of after sales service?

A. A manager

B. A sales manager

C. An officer

Tags

CCSS.L.1.6

CCSS.L.3.6

CCSS.L.4.6

CCSS.L.K.5A

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

5. Who processes product orders for customers?

A. A receptionist

B. A sales representative

C. A cashier

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

6. Who often has to write customers?

A. concierge

B. An agent

C. an shop assistant

Tags

CCSS.L.1.6

CCSS.L.3.6

CCSS.L.4.6

CCSS.L.K.5A

7.

FILL IN THE BLANK QUESTION

1 min • 1 pt

If you are ..............to customers, they will not do business with you again.

Tags

CCSS.L.1.6

CCSS.L.3.6

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